REFUND POLICY

RETURNS & REFUNDS POLICY

ZAINYS LABEL

At ZAINYS LABEL, we want you to love every piece you purchase. If your order isn’t quite right, please read our returns policy below before contacting us.

1. Returns

You have the right to cancel your online order within 14 days of receiving your item, in accordance with applicable UK consumer law.

To exercise your right to cancel, please contact us within this period. Once you have notified us, you must return the item within 14 days.

Items must be returned in their original condition, unworn, unused and with all original tags and packaging intact. Please take care when trying on garments and avoid wearing perfume, makeup or deodorant that could mark or damage the item.

2. Return Conditions

To help us maintain the quality of our collections, we ask that all returned items:

Are unworn, unwashed and undamaged.
Have all original tags attached.
Are returned in their original packaging, where applicable.
Show no signs of wear, stains, makeup, perfume or other damage beyond reasonable handling to inspect the item.

We reserve the right to assess any reduction in value where an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, as permitted by law.

3. Return Shipping

Unless your item is faulty, damaged or incorrectly supplied, you are responsible for the direct cost of returning your order.

We recommend using a tracked delivery service and keeping your proof of postage, as we cannot take responsibility for parcels lost in transit before they reach us.

Original standard delivery charges will be refunded where required by law. If you selected a more expensive delivery option, we are only required to refund the cost of our least expensive standard delivery option.

4. Faulty or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible with your order number and photographs showing the issue.

We will assess the issue and arrange an appropriate resolution in accordance with your statutory rights.

Your consumer rights are not affected by this policy.

5. Refunds

Once your return has been received and assessed, we will notify you of the outcome.

Where a refund is due, it will be processed using your original payment method and within the timeframe required by law. For standard cancellations, we may wait until we have received the goods back or you have provided evidence that they have been sent back, whichever happens first.

Please allow additional time for your bank or payment provider to display the funds.

6. Exchanges

If you would like a different size or item, please contact us to discuss availability. Exchanges are subject to stock availability and do not affect your statutory rights.

7. Sale Items

Sale items are subject to the same statutory rights as full-price items. If you change your mind about an online purchase, your cancellation rights apply unless a legal exception applies.

Faulty or incorrectly described sale items remain covered by your consumer rights.

8. How to Request a Return

To request a return, please contact us via email with the following details: